1 reviews | Active since Apr 2010
Withholding my payments
<p>On 29/4/2017 I paid my Telkom account via Easypay for R291.95 and for some reason it went into 'pending' status then by 1/5/2017 it was still in 'Pending' status and i sent FNB and email regarding the 'Pending' status</p> <p>In order to escape penalty fees, I made the payment again of R291.95 on 2/5/2017. Today I have noticed that the 'Pending' payment has now gone through. Meaning R291.95 has been paid to Telkom on 2 occassions.</p> <p>R291.95 coming from my Credit Card and another R291.95 coming from my Cheque account.</p> <p> </p> <p>I have contacted FNB call centre and was told there is nothing that they can do. This is only an issue because FNB withheld my intial payment.</p> <p> </p> <p>This matter needs to attended to as now i have 2 payments from both my accounts</p>
Good day Mr. fsadulla
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. fsadulla
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Ok, so I received this reply from FNB as well as an email requesting that i contact ********** in order to resolve my query
I called the number and the consultant i spoke to told me this CANNOT be resolved over the phone
So FNB I shall ask you one more time to resolve this matter as I am now fedup with this running around after you made the error
If this matter is not resolved within the next 24hrs then I will have to take my business of ten years elsewhere
Ok, so I received this reply from FNB as well as an email requesting that i contact ********** in order to resolve my query
I called the number and the consultant i spoke to told me this CANNOT be resolved over the phone
So FNB I shall ask you one more time to resolve this matter as I am now fedup with this running around after you made the error
If this matter is not resolved within the next 24hrs then I will have to take my business of ten years elsewhere