GS
Gerrit S

1 reviews | Active since Oct 2010

05 Apr 2015, 11:18

Withholding Funds

FNB Complaint<br> Delayed Funds Availability<br> FNB<br> Hartbee****rt dam<br> Village Mall<br> MT Soekoe t/a Gobezie<br> ***<br> Cell: ***<br> My Debit card has been wrongfully debited on the 28th of February 2015.<br> I then lodged a formal complaint at FNB and was told the funds would be available within 48 hours witch did but did not happen.<br> After spending hours at the<br> bank, again, I was told that the merchant has my money but the merchant says the bank has it.<br> Only after I refused to leave and told the lady she was lying, she called a senior that made several calls. I then was told that the wrong documentation was admitted and was thus rejected, witch was also a lie, she was obviously covering up for the responsible person. <br> So the whole process had to be done over.<br> Its now been several weeks and still no money.<br> Every time I contact the bank I'm either told they will come back to me or that they're ''working''on it. <br> I've heard from several people that they had the same bad experience with FNB and closed their accounts.<br> Utterly unprofessional and extremely bad service of a bank thats supposed to protect ones interest!<br> <br> <br> FNB Complaint<br> Delayed Funds Availability<br> FNB<br> Hartbee****rt dam<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Apr 2015, 09:41
Official
Hello ghsoekoe,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to Banking Channels who will contact you shortly.

Complaint reference 662174.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)