Withdrwn amouhnt not received

<p>This is the 3rd time this has happened this year alone :(</p> <p>My Mother has a duplicate Card in Zambia as it is easier for me to send them money that way.</p> <p>First, R6000 was withdrawn and she did not receive it. I had to fill in forms and a few days later it was reversed.</p> <p>Second was the 8th of March for R1178 and again, I had to call and fill in forms and about 10 days later, it was reversed.</p> <p>Now again today - R1022.79!!!!</p> <p>I know the standard response will be I should contact branch in Zambia, but with past experience, because my account is in SA, I'm referred to SA.</p> <p>Being the head and owner of this bank in Zambian, can someone please escalate and sort out this ********** service from your Zambian Ndola - Buteko branch?</p> <p>I honestly cannot , every time there is an emergency back home have to make alternative plans and have to wait days for rectification.</p> <p>I need this money back in my account.</p> <p>I have an EMERGENCY!!!!!</p> <p>I’m so over FNB really!!</p> <p>Tomorrow I will be opening another account. I can’t deal with issue upon issue with FNB and I have been very loyal over the years and others are offering me premier service for my account that I do not get from FNB despite earning enough to qualify.</p> <p> </p> <p> </p> <p> </p> <p> </p>