DE
Dane E
1 reviews | Active since Dec 2011
04 Jan 2016, 22:36
Withdrew money but no cash received
On 29 December I went to Sherwood Gardens Pick n Pay Brakpan North to buy some things, I also decided to withdraw the last amount of money in our bank account (sum of R2000) at the ATM situated in that shopping centre. After I entered my card and pin I selected the amount I wanted to withdraw and waited for the ATM to give me my cash, it just ran and then said \OUT OF ORDER". I ran to the Pick n Pay"
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FNB (First National Bank)'s replyOfficial
05 Jan 2016, 07:42Hello Dane123456,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 842255.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 842255.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply05 Jan 2016, 07:42
Official
Hello Dane123456,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 842255.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 842255.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)