1 reviews | Active since Dec 2017
Withdrawal 32 day accouns instructions broken
I have been trying to withdraw from my 32 day account since 29 July this year, I have mailed consultants but no response. For some reason I cannot re-initiate the withdrawal from the app. I am currently abroad and I should have had the money available almost 2 weeks ago. Very disappointing
Good day Richard du Plessis,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Richard du Plessis,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)