With holding Monies

FNB.. Please rethink opening an account with them.. I opened an account 2 weeks ago. . After my initial deposit of R200... I borrowed money from a friend who deposited money into my account for the first time my account was blocked due to ***** apparently I commited ...i have no funds my wife as Covid 19.. Can't by meds cos FNB ***** department blocked my account. After 5 separate calls with several call center Reps no one could assist me.. And when transfered constantly cut off. I went to the bank, spent 2 hours with a consultant that was told to verify me.. and add remarks to remove the block.. She ran around her team as she was scared to do that the Bank Manger named Fernando soldered her infront of me, saying why can she do her job and add the remarks.. Then they called the Loans department which the ***** was apparently committed and was told that there wasn't any loan account for ***** to have been committed. In all this time, I can't belive that a bank needs to call a national number.. Follow the phone que, doesn't have a direct line for assistance. Waits for 20min-30mins at a time, using an EPad for cummunication on loud speaker where it's not private anymore.

Now I don't have 1 cent to buy meds / food or anything. Can't take off work to sort this out as I need a letter of clearance from the ***** Department.

Banks, Luke Absa, Capitec, Standard have basic help tools which give you direction initially, seems that FNB have fell behind.

There service, training for those people that should be helping or giving the correct direction doesn't exist.

They system and processes are not compatible with modern day living.. Please consider another Bank