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Innocentia N

1 reviews | Active since Jan 2012

24 Dec 2025, 10:58

Winston Premium Suite Secure chats and his poor service.

I was chatting to a useless banker by the name of Winston enquiring about funds that are on hold. His advise was ridiculous, which I will not tolerate. I have a refund due to my account from Makro and what I wanted to know is if it has cleared on my account. Makro processed a voucher but my balance with FNB hasn’t changed. I’ve had a similar query before but I always got my refund. This time my balance didn’t update. This stupid boy didn’t want to assist. Why are people at work on holidays if they don’t wanna work? I’m not banking for free with FNB, and if it involves my account I will have questions. I want Winston from secure chats premier suite to take accountability and his manager for his sick attitude and poor service. And after that I need straight answers.

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Innocentia N's update25 Dec 2025, 19:08
Reviewer Update
I’m not gonna tolerate the disrespect from you. What pains me the most is that you don’t even bother to call to check what the issue is that’s related to the funds in question. Instead you close my case saying there’s no refund from Takealot. Who spoke about Takealot?? Are you reading to understand or are you typing your replies with your bums? Is it not your job to call, ask questions and provide clarity about my account?? Or are you hiring people for the sake of hiring them without the skills? First it was Winston that refused to assist now its complaints department with a wrong query? *** is FNB’s problem??