GM
Gilbert M
1 reviews | Active since May 2009
25 Mar 2019, 09:17
Winnie at FNB Service Recovery is a joke.
Reference number: ********** NF. The consultant that responded to my complaint is highly *********** and by golly! How do you get someone who seems to know nothing about your products and services to respond to clients? Even worse, do the consultants proof read the garbage they send? Please refer to an email sent to me by Winnie at FNB Service Recovery sent on the 19 March 2019 at 09:20 to which i responded on the same day and 6 days later...no response from anyone. Again, you WILL give me my money back and i will close your useless account.
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Replies (2)
FNB (First National Bank)'s replyOfficial
25 Mar 2019, 11:45Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply25 Mar 2019, 11:45
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
GM
Gilbert M's updateReviewer Update
03 Apr 2019, 17:55I still await my refund which was supposed to be in my bank account on the 30/31st March as promised by Winnie
GM
Gilbert M's update03 Apr 2019, 17:55
Reviewer Update
I still await my refund which was supposed to be in my bank account on the 30/31st March as promised by Winnie