1 reviews | Active since Jun 2014
Willy Nilly Cancelling Cards
<p>So get this, here I am in a meeting last week Wednesday, because you know... I work. Which is why I'm blessed to have a bank account at all.</p> <p> </p> <p>At 3pm, give or take a few minutes, I find I have two missed calls from a miss SHARON NAIDOO at 14:32 and again at 14:41, not even a FULL 10 minutes apart. Next thing I see a message telling my my brand new cheque card has been cancelled. </p> <p> </p> <p>So I phone around in panic to get told that it was just willy nilly cancelled. Miss SHARON NAIDOO told me that unfortunately there's nothing she can do about it now since I didn't answer (I mean, hello, I have a life, you call until I answer in such circumstances, not wait 10 minutes). Miss SHARON NAIDOO was also the person that cancelled my card. Let me guess, I'm probably going to get charged for that too. </p> <p> </p> <p>It's now Monday. I still don't have a bank card. No access to my money, and I get told that I can only get my card now on Wednesday?</p> <p> </p> <p>Incompetence is not something I should be paying for. And this experience has been bitter from the beginning. (There's a lot more to the story that starts last year where FNB made my life a misery) And still happily kept 20 days worth of interest of my savings money when the transfer didn't reflect immediately.</p> <p> </p> <p>I'm over this. I want access to my bank account ASAP. This is not my problem, you fix your ****. </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
