Will treat you like a ******** - no more words

Over more then 35 years with FNB and get treated like a ******** There record keeping: NONE EXISTENT.We have moved 3 YEARS AGO - THIS WAS PROMPTLY UPDATED ONLINE - do they have a record NO. We collect reference number, getting stupid phone calls - end result NOTHING. They even have their own LOAN SHARKS such as Direct Axis, probably more