Will not update debt status in 4 months after repeated attempts to send clearance!

I called in this morning to follow up regarding my home loan extension application and the consultant said that I had been declined due to my status (under debt review). I was in shock.

What do you do when a bank just doesn't do what they are supposed to do?

I came off debt review in January 2026 and the still have not updated their side. Worse, it now affects my application.

I found this unacceptable as I have forwarded this many times to FNB and even received an email from FNB stating their system had been updated.

Now, recently due to the status not being updated on FNB's home loan side, it has affected my application?

I called in three times today to discuss same with a manager. They said they have escalated this but still nobody has contacted me.

I am extremely irate, this bank simply does not deserve to be in business.