Will not courier new card to me

I received an SMS stating the my cheque card was going to expire and I would be contacted. I later received an SMS stating that my new cheque card was ready for collection at the Lynnwood branch. I called the Premier Banking Suite to enquire why the card wasn't couriered to me and was told that I can have the card at the branch cancelled and then a new 1 couriered to me at a cost of R140! That is pathetic. I am Platinum account holder and should have been contacted by the card division before they sent my new card to the branch. I went into the Lynnwood branch on Saturday and waited for 45 minutes before being assisted! It was such a frustrating and unpleasant experience! I am extremely disappointed with FNB as I was told that all my cards will be couriered to me as a Platinum account holder!