1 reviews | Active since Mar 2012
Will not assist
On the 22nd October I purchased food from a store. The transaction was charged twice to my account. The merchant tried to reverse the one transaction in store, unsuccessfully. Eight days later and after numerous phones calls to FNB , who passed the buck saying I must phone Nedbank, as the merchant banks there. Nedbank said I must phone FNB, as I bank with them and the money is pending with them. No one at FNB is willing to help How long does it take to reverse a transaction?
Hello Neale Cook ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Neale Cook ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)