NL
Natalie L

1 reviews | Active since Jul 2012

06 Aug 2024, 09:35

Will never do my personal banking

Right, firstly I don’t bank with FNB so this is absolutely annoying, I had to create an account to access money that was sent to me via PayPal and believe me if my bank had the option of me getting it via them I would have gone that route, I have sent all my documentation through and was told 24 to 48 hours that was last week , it’s Tuesday and still no reply let alone an update.

Here is the problem I’m having , that money I am trying to access is money for my anti depressants which I should have already gotten last week, now this may be a joke to FNB not me it’s not, i rely heavily on my medication as it’s all that gets me through my day, for someone that doesn’t know what its like to live with depression will never understand. So all Im asking is please I’m begging you can someone just get back to me. I’m desperate now and would like to feel slightly normal again. Show a little compassion now….

0
Replies (3)
NL
Natalie L's update06 Aug 2024, 10:10
Reviewer Update
Thank you very much, I honestly appreciate it. I will await their contact.

I
NL
Natalie L's update07 Aug 2024, 13:30
Reviewer Update
Good day, I missed your call and tried calling back now, can’t call that number as its only an outgoing number, so how long till the next call because Friday is a public holiday and I know for sure you not working then… honestly FNB this is ridiculous surely your staff could try again.
NL
Natalie L's update07 Aug 2024, 15:26
Reviewer Update
So here I wait again, the number you provided via the sms is useless, can you please get an agent to call me, what is wrong with you. It’s 3:24 and they called at 10:57am and haven’t bothered to call me back why because i didn’t answer you think your job is done… this is looking terrible on your side…