EB
Eugene B

1 reviews | Active since May 2009

02 Dec 2016, 08:01

Will never buy from the ebucks store again!!

<p>This is the second time i buy a product from the ebucks store and they have no idea whats going on. The first time i bought a product they had no idea where the product was or give any feedback when i will receive the product.</p> <p> </p> <p>I eventually got the product before the ebucks store could even tell me where the this product is, how do you run a business like that!!! After complaining to a manager i thought ill order again maybe they fixed the way they work... Guess what nothing!!!! i phoned yesterday again to find out what is happening with my order as its been a week since i oredered and still no feedback. I was told by the agent he will check and get back to me yesterday afternoon. Guess what he didnt!!! YOU ARE ABSOLUTELY USELESS!!! and i will never use your store again. I will also raise this complaint with FNB becuase im not getting rewarded with eBucks im getting punished!!!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2016, 08:25
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

EB
Eugene B's update04 Dec 2016, 17:54
Reviewer Update

I was assisted by Decklyn and all i can say is wow!!! He even phoned me from his cell to update me and just to check if everything is in order after business hours, that i what I call service!

@Decklyn, thank you so much for going above and behond to ensure i get my delivery!!!