Will Move to Another Bank

what a ****ty experience from such a well known bank FNB nogals.

So they have a decency to charge me R130 and then again R180 for some payment that has not gone through keeping in mind i had funds available and they decide to post the payment later - I then had the pleasure of speaking to Cornel Olivier and she then decides to tell me that she will send it to back office but they don't see them reversing this as it's valid - how can this be valid whereas there was funds in the account for these payments - i need this resolved - that R300 might nit be alot for them but this is alot for me as this allows me to buy bread for a week and sort my things out------and then she still has the decency to drop the call on me - not a happy client - She refused to give me her email address or direct number i should just call the call centre and i will be able to get hold of her - tried that they do not know such a person.