Will @FNB come to the party??!

10 years ago, when I moved back to S.A. (Cape Town) from Tanzania, I decided to open a bank account with @FNB. The lady who assisted me at the Century City branch (who's name unfortunately escapes me right now) gave me the best client service I had in many years. 4 Years ago, I took out a Home Loan with FNB and paid my Bond, Credit Card as well as my Revolving Loan diligently - every month - even when I moved to Namibia and my salary was cut by 50% due to Covid. On 28 September '20, I sold my property in Cpt, and informed all the relevant FNB departments - just to find out that several deductions were made from my Cheque account on 1 Oct. After 2 weeks and 20 (plus) emails to the complaints department, I have had the "pleasure" of being referred to more departments of FNB than I thought was possible. 2 Weeks away from the end of October, I have more auto-replies saying "We have taken note of your complaint and will be contacting you within 48 hours" than I care to mention. And yet - the saga and the radio silence, continues!!