Why you Shouldn't use FNB Connect

<p>So, this ordeal stars about a year ago. I got a call from a sales consultant telling me about FNB connects unlimited bundle (unlimited voice dialing and 100 mb of data for like R400). Impressed but not convinced I told the consultant that honestly its all about the data these days, and that if there was a better amount of data on the contract I would HAPPILY take it. So clever sales person indicates that for R99 I could add a 1 gig bundle every month, and for R160 odd I could add 2 gigs (which is far less than other service providers). So I took the offer.</p> <p> </p> <p>8 Months later... yes... you read correctly... 8 months after calling in numerous times asking what was taking so long, as I had cancelled my other contract and was patiently waiting for my sim to be delivered, I get told that they tried to deliver but I was not home (bearing in mind I live and work from home). So after a series of debates I finally get the sim after the 8 month struggle, but with the bargain I was getting I was not going to complain.</p> <p> </p> <p>However, this is the real nail in the coffin for me. I get my sim swop done (porting) and start using the contract only to find that the signal is far less than what was promised. I was told that it runs on the Vodacom and CellC towers so because I was with Vodacom the signal would be the same... its not. I used to get 3 bars 4G consistently where I stay, now its on H and H+ never more.</p> <p> </p> <p>Now get this, they hit me with a completely different price plan to add data to my contract!!! So I log in to my online banking to get monthly data added and BEHOLD... its more expensive than most other Internet Service Providers o.O So I call into the FNB connect customer care (which I waited over an hour on) and spoke to a consultant explaining my trouble, that I had been promised a certain data rate and that when attempting to add it on to my account it was more expensive. She then suggested I change the bundle completely... I mean really? So I request to speak to some kind of supervisor or manager and they just hang up on me.... and this has happened multiple times.</p> <p> </p> <p>So now I strongly disuade people from using FNB connect, and will be looking to terminate all of my services with FNB quite soon if something isnt done.</p> <p> </p> <p>No jokes or exaggerations here,</p> <p>Lionel.</p>