Why won't you pay out funds from my closed account?

In early May 2023, I made cancelled my premier account due to continuously appalling services - unfortunately FNB is not done!

When cancelling my account (telephonically), I was asked for banking details to transfer the amount in the account. These were duly provided via email. To date, I have yet to receive the amount.

To date, I have followed and have been advised of the following.

1. FNB Branch - You can call the contact centre and they will be able to assist 2. Premier Cheque account contact centre. - transferred me to Risk (Nombuso) who bounced me back. - told me to go back to the branch (Thami and Supervisor Christopher) - Risk (Marianna) who bounced me back to the Branch.

Since closing my account, I have had a claim payout which used to be paid into my FNB account automatically transferred to my new account, however for some reason I can't seem to get the money that was sitting in my closed account.

Interestingly, when I spoke to Marianna from Risk, I asked her if a hellopeter review may be the best way forward as there doesn't seem to be any consensus across at least 3 FNB divisions re the way forward. Marianna was not concerned, nor did she seek to consult her supervisor re the way forward (which Thami did; I appreciate as it shows some kind of willingness to try and help).

This entire process has just cemented why I have severed all ties with this Bank.

Why is it so hard to get my money when you have clearly demonstrated that electronic payment is possible???

Are you allowed to withhold money like this?

Will you be payment me interest from the time the account was closed until you eventually decided to transfer the amount to me??