1 reviews | Active since Mar 2012
WHY WAIT IN QEEU?
<p>On Friday 30 September I went to the FNB branch, got a line ticket and waited my chance too see a bank clerk. I waited more than 30 minutes and when my turm came up, the floor manager decided too help a person who was waiting less than 10 minutes because she had a small problem!</p> <p>I waited for a stamp on my statement print out, not small enough too wait 30 + minutes????</p> <p>Never got the appology when I took on this person, he just wanted too defend his desision.</p> <p>Service sucks FNB!!</p>
Good Day Mr Viljoen,
Thank you for taking my call earlier to acknowledge your complaint logged on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Viljoen,
Thank you for taking my call earlier to acknowledge your complaint logged on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
The relevant branch manager phoned and we are sorted.
Thanks FNB for the quick response!
The relevant branch manager phoned and we are sorted.
Thanks FNB for the quick response!