Why use a useless courier company to send Credit Cards to customers

I app**** for a credit card with FNB and was advised that I will receive my card shortly. On the 17/10/2017 I was contacted by the courier company MR D to inform me that my credit card will be delivered on Wednesday 18/10/2017 and confirming with me the address to be delivered. Come Wednesday the (18/10/2017), no delivery. My attempts to get hold of the courier has been futile as the number they provided in their SMS that they sent to me confirming that delivery will happen on the 18th October, just puts you on hold and after waiting on the line for an hour, I have given up.

Today is the 20th October 2017 and not a peep from the courier company. I have tried on numerous occasions to call the couriers but to no avail and no sign of this credit card being delivered anytime soon.

My question to FNB stands, Why do you use useless courier companies when sending customer credit cards. This level of service is absolutely pathetic.

Ref: ********** 2 - Can someone please assist.