1 reviews | Active since May 2016
Why their outage becomes my fault
FNB merchant services has apparently been down for 96 hours - this means that I haven't received any funds for my businesses into my account for 96 hours. Being the first 4 days of the month, I have rent, salaries and suppliers to pay. They don't care if FNB is down, they just want their funds so they can pay their landlords and their supply chain. Gnna response to this is - sorry but we have sent out communication - which As far as I can tell they haven't. Apparently this will be sorted tomorrow but I'm assuming that all the debit orders that go off my staffs accounts and my accounts that bounce will just be "my problem". For a bank that touts customer service and satisfaction, you have failed dismally. Be better.
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 916591.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 916591.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)