AA
AM A
1 reviews | Active since Feb 2011
22 Mar 2015, 19:47
Why such long delays on the banking app?
I was just informed by Prepaid24 that if I do a transfer on the FNB banking app, there is always a delay of between 30 minutes to 12 hours. This is unacceptable. Why must I then use the app? Why does FNB encourage me to use the app? FNB are you delaying all my payments in is manner? So if I tell someone that I have paid them, I am actually lying because you are keeping the funds in limbo somewhere? I am a private client. This is not acceptable.
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FNB (First National Bank)'s replyOfficial
23 Mar 2015, 08:41Hello AMB,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 651806.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 651806.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply23 Mar 2015, 08:41
Official
Hello AMB,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 651806.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 651806.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)