1 reviews | Active since Nov 2016
Why should I pay for a replacement card if your ATM swallowed it?
My own FNB business card was held back by an FNB ATM at a garage on the 12th August. I spoke to a lady that same day to order a new card and she assured me I wouldn't need to pay for a replacement card since your ATM took the card.
Now I got an SMS saying your ARE going to bill me for the replacement card. I am sorry, but I don't think it's fair to invoice for me a replacement card if your ATM took it!!
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)