Why must I always complain

I have done an application for relief via the app more than two weeks ago and send through with only one document you can load, were there are namouras documentation regarding my situation and thus far no communication from FNB. NONE!!!

Every time I try something with FNB, I can't get to that department or no help at all. At the end of the day I need to complain here to get some response from them.

Why must this go this way, seems the don't want to assist regarding this matter.