1 reviews | Active since May 2009
Why must clients resort to social media to get a response ?
Dear FNB (and more spesific Ebucks),
I logged a query, got a reply, send my information through and now I am waiting.
Zenobia Du Toit from ebucks rep****, but her information isnt sufficient at all.
I am keeping a daily log of how I spend and I know when transactions clear late, it counts towards the next month.
I emailed ebucks (Zenobia) facts and awaiting her reply.
Why must clients also resort to social media to get attention / or rather service ???
Can someone in ebucks get back to me via EMAIL please asap.
Good Day Jacques,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Jacques,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***