1 reviews | Active since Dec 2013
Why is my cheque card not delivered
''Your FNB Card cancellation call reference number is Rt*** - Please call *** cancel a lost/****** card.''<br> This is a message I received when ordering my card on the 16th Sep 2015. I went to Tembisa to collect but I was told that it wasn't ordered because I didn't have money. I wish the call centre agent had told me that. He didn't, instead, he told me that it had been ordered and sent to the branch. How inconviniencing is it to queue for 40 minutes only to find out that all that time waisted is for nothing???? I would like to have my card ordered and sent through to my workplace in Krugersdorp because had the call centre been honest with me I would have waited and ordered when I had funds. This is bas service...period!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 766666.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 766666.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)