Why is it so difficult
<p>Did a student loan a week ago gave all the documents they phoned me for a document I already supp**** them with , they said they will phone me back , never phoned and when you phone call center you wait 20 minutes for someone to answer, when they answer they transfer tou and you have to wait another 20 minutes , how is this for customer service ? The college is already sending me emails to pay , </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)