WHY I WILL NOT RECOMMEND FNB TO ANYONE!!!

WHY I WILL NOT RECOMMEND FNB TO ANYBODY!!!

Good Day,

I refer to the notification received advising that Complaint ***NF has been closed. I would like to place on record that I am extremely dissatisfied with the handling of this matter.

Despite receiving numerous emails stating that attempts were made to contact me, I was available at all relevant times and did not receive any actual calls from the complaints department. Furthermore, I responded to the emails sent to me, however my responses appear to have been completely ignored.

I was informed that a banker had been assigned to my account, however this individual has been non-existent throughout this process and no assistance or communication has been received from them whatsoever.

The only meaningful assistance I received was from Cindy together with the Branch Manager at FNB Menlyn Maine, both of whom contacted me on the very same day that I lodged the complaint after leaving the branch.

Closing this complaint without properly engaging with me or resolving the issues raised is unacceptable. I therefore request that this matter be reopened and attended to with urgency, including proper communication from the relevant department.

Kind Regards Ashwyn Lottering