CV
Christo V

1 reviews | Active since Mar 2009

01 Aug 2016, 13:51

Why I am closing my Business account...

<p>A warning to small business to a journey of pain... despite their advertising.</p> <p>- A second company was created incorrectly by their business team. Cost me double to fix it as to just use a proper business to assist</p> <p>- They still have directors names wrong and business banking does not respond to email.</p> <p> </p> <p>Then you think you can work...</p> <p>Multiple visists to branches with long quing times. Standard responce from the bank... "We are off line". </p> <p>- Incorrect bank letters so it means the company can not register as a Vendor.</p> <p>- Online banking- After trying 5 times, could not activate it at the ATM. Again had to stand in a line. (Again)</p> <p>- Then the fun began. Trying to load banking profiles. Takes 20-30 min for a one time pin. So you have to watch a screen and wait. </p> <p>How do you expect someone to use a bank where the IT systems do not work, the service is pathetic and each time you walk into a branch the systems is either off line or they refer you to a consultant to do a simple transaction such as activate Banking. </p> <p>I gave up on you today. The service for a professional bank is as bad as it gets. In fact, are you sure you are not a parastatal?</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2016, 14:41
Official

Good day ccv,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the Business Banking department who will provide you with feedback.

The reference number is 983065.

Regards
Complaints Resolution
Melinda Duvenhage
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