Why have Private Banking facility when you dont even have any benefits of it!!!

I have been moved to a private banking client account, however no private banker allocated to me. After several HOURS of phone calls for the last month and a half and numerous consultants putting me through to incorrect desks as the private banking phone number routes me through to the aspire desk or premier desk, I still have not had resolution to my issues. My account has not been updated, I am being charged incorrect service fees. I have logged a compliant on the customer portal on FNB with them saying they will get back to me within 24 to 48 hours of which nothing happened, I spoke to 3 different consultants today one of which being Reneilwe. She then advised me that the number for private banking ends with 6000 and not 5747 of which is incorrect on the FNB site and contradictory to what all the other service consultants said to me. So aside from not having the correct number listed, multiple calls, numerous consultants, I am still sitting with a private banking account with no private banker, incorrect service fees and no one to assist as i keep being bounced around. Its been over a month now and no one has given me proper feedback or the decency of a call to give me an update after several escalations logged with FNB.