1 reviews | Active since Apr 2009
Why have my cards been cancelled?
31st May the expiry date of my then current Credit & Petro cards, I attempted to activate my new cards which had been couriered earlier in the month. I tried on line and the FNB app and was shocked to find that they had been cancelled. Next morning 1st June 8.30ish I phoned the called centre. After ages of hearing how busy they were Zoe answered. I took the steps to prove who I am and then Zoe who made it clear that she had no idea why my cards would have been cancelled. Asked me to hold while she found out. 1hour 3minutes later I was hearing the voice I had heard at the beginning and realised that Zoe had dropped me even though the call was still in play. I then went back to my laptop and wrote a message of complaint and asking for some helpful advice, but when I pressed submit it refused send for no reason I could fathom. At that point I gave up. Please FNB, who are usually pretty good in my experience, What on earth is going on?
Kind Regards,
Kind Regards,
This is how you all score out of ten:
FNB - It would have been 10 if you hadn't needed a prod from Hellopeter before you reacted and so you get 7
Complaints lady: sorry I didn;t ask how you spell your name. You listened attentively and answered sincerely, you get 10
Keegan: You tried to pull the wool over my eyes by telling me that my cards had never been cancelled when on the FNB app the word 'cancelled' is there for all to see. Also I got a slight age prejudice vibe during our chat. Nevertheless you activated my cards for me and for that you get a 4
As some old hack whose name I forget once said, All's well that ends well. (joke)
Cheers, All the best
This is how you all score out of ten:
FNB - It would have been 10 if you hadn't needed a prod from Hellopeter before you reacted and so you get 7
Complaints lady: sorry I didn;t ask how you spell your name. You listened attentively and answered sincerely, you get 10
Keegan: You tried to pull the wool over my eyes by telling me that my cards had never been cancelled when on the FNB app the word 'cancelled' is there for all to see. Also I got a slight age prejudice vibe during our chat. Nevertheless you activated my cards for me and for that you get a 4
As some old hack whose name I forget once said, All's well that ends well. (joke)
Cheers, All the best