Why have I not been reimbursed for Slow Lounge???

Item: FNB (First National Bank)
Rating: 2
Author: Georgina A

I went into the slow lounge for about 10 minutes on 6 Jan, was charged R250 and I was not reimbursed as I should have been. I have not exceeded my free visits - I last used the lounge once in May 2015, and twice in Jan 2015 before that. I have had NO reply to the query I made on the site. I demand a refund - FNB always wanting me to be a private client and then treat me like this.

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Replies (1)

FNB (First National Bank)'s replyOfficial

14 Jan 2016, 08:47

Hello meepmeep23,

Thank you for your posting, we apologize for the frustration this must have caused.

A formal complaint has been logged under the reference 848109 and escalated to our Premier Banking division whom will provide you with feedback.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply14 Jan 2016, 08:47

Official