why have a service when it is down

Good day.<br> <br> We needed some cash urgently, so we had someone ewallet us sone cash, but we cant access it because the service is down. FNB has a usseless IT department. Apart from this, the day we ope d our accounts, the IT department had the branch restart all their computers for an update, that was 9 in the morning on a saturday! Dont get me started on the outragous bank charges! FNB's slogan should be changed to \only for rich people""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;585657;455;28;2;0;1;0;0;2;15/09/22 10:32;44;NULL;15/09/21 10:47;15/09/21 9:48;bad service;***;call centre;***;every time when I have to get my assignment posted back to me, I have to called intec, get wrong tracking numbers. Is this how I have to feeling every month;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892253;353;5;2;0;1;0;0;2;15/09/30 9:48;44;NULL;15/09/29 10:46;15/09/29 9:04;WORST SERVICE EVER;***3;Call Centre ;***;Ordered Explora last week Wednesday, paid the required money upfront and received a sms when the payment went through with an order number and delivery will happen in 2 to 3 days. Fast forward 5 days later and I TRIED to get a hold of someone to get answers. 1st lady that helped me was extremely helpful and went out of her way to help. Got a number to phone (decoder dptment) and the receptionist could barely speak english - transferred me to another who was UNWILLING to help and was NOT prepared to even have a look to see where the delivery process is and gave me another number to call - debit order dptmnt. Called and was told that they would call me back in 60mins as the system is offline. Still waiting. Payment made - no explora and SHOCKING SERVICE. Best of all, it's almost the end of the month and my current subscription will be debited and in all likelihood my new subscription as well. EXTREMELY DISAPPOINTED AND ANGRY AT THE MOMENT.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893456;893260;16;2;0;1;0;0;2;15/10/01 9:27;44;NULL;15/09/30 10:28;15/09/30 8:43;Still unresolved issue. Ignoring your customers.;8,51E+12;;***;Just to let everyone know, MTN have no ethics, puncuality and no service what so ever. Still waiting to be called back from you CIP department (Ayanda), almost 3 weeks now ( i was promised by the end of the day). Still all superiors to your call centre are in meetings (constantly). Totally disgusted. You have not given me my 1gb bolt on from 25/05/2015, there is no call logged or anything for MTN to have cancelled it, its part of my contract. Then you charge me out of bundle rates where my bill is almost 3 times the amount and the only explaination from your call centre is its my fault. Leigh from MTN K90 is still waiting on a call logged (8days now) USD: ***.<br> Still want clarity on the amount i need to pay for my contract to be cancelled (still waiting for the call to screened).<br> Are you people just ignoring me so i disappear? MTN is a useless company. Absolutely pathetic. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;60952;1192;7;2;0;1;0;0;2;15/10/07 9:28;44;NULL;15/10/06 10:33;15/10/06 8:44;elangeni and maharani brightest star??? NEVER!! ;;;***;so since we r limited to the characters here i will have 2 type clever. I have always been staying at garden court hotels and this time had to choose elangeni which is a s.sun hotel and not a garden court which means or should mean better service and better quality for such a high rate but worst than garden court! Pathetic and utterly disappointed with stay.<br> room size smaller <br> one small bar soap for bath and basin, and they wont put another<br> kid was not well, we used alot of tissues for her nose, never replaced the tissue box<br> ask them for extra tea bags and u are told that there isnt and you do have in your room<br> what ticked me off really, we at breakfast and i ask for a hot chocolate, have to ask coz unlike the garden courts they do not have self service machines, and i am told only for kids otherwise you have to PAY! Which hotel in teh world tells you this at breakfast?? and then what a terrible selection of items at breakfast. <br> in a nutshell, dont pay so much for the name elnageni coz its a waste of money, you get better service, better quality and more items for the less rate you pay at marine parade, i dont have more space to type, but i will never waste money there again..;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;905139;891101;14;2;0;1;0;0;2;15/10/12 13:42;44;NULL;15/09/21 14:14;15/10/11 12:58;Be very carefull when you buy from Italtile Menlyn;7,70E+12;;***;We are building our dream house in Midstream.After searching for weeks I found the perfect floortile at Italtile. I paid for the whole order in July already and asked them to keep it for me until we start tiling. This they said was not a problem at all. I then designed my kitchen and other cupboards around this floor tile just to find out when my delivery guy fetched them on 21 Sept that they do not have my tiles anymore! The manager just said he doesnt know what happened. He then said I must come in and look for another tile. You can imagine my dissapointment as this was two months later and my tiling guys were now waiting for tiles. I searched the shop but could not find one tile with similar colours. My kitchen cupboards and other furniture was already paid for so I had to stick to the same colour tile. The manager then said this is all he can offer. I eventually found a similar tile at another shop and it cost me R16 000 extra! The manager just said he cant help as these tiles are not from Italtile. I did not budget for the extra R16 000 as my tiles was sorted and paid for in July already! Be very careful when you order from them;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;905944;548;20;2;0;1;0;0;2;15/10/14 11:46;44;NULL;15/10/13 12:50;15/10/13 11:02;No ice cream Ever!;8,81E+12;Staff and Management ;***;I have been to this steers on numerous occasions! I study next door to them at coastal college. EVERYTIME I go there the icecream machine is never ever working!! They don't ever have a out of order sign so they inconveniently waste my time waiting there and I am sick of it! Steers is absolutely **** because of this branch I'll never buy steers again because this! And on to it it all they don't seem to care and I am can see neither will you!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;906323;788;31;2;0;1;0;0;2;15/11/02 8:59;44;NULL;12/01/27 10:00;15/10/14 8:15;*****;7,91E+12;Van Zyl Meiring;***;Van Zyl Meiring came to our home in Jan. 2012. He said he'll sell our Flexi Club points for R6/point minus 20% after 12 months, but we have to be a client of Market Force in order for him to do that. We had to buy 2000 extra Flexi Club points to become clients. My husband made him sign black on white that he'll keep his promise of selling our points, because we did not want more points, we wanted them sold! After the year, Van Zyl Meiring did not answer his phone any more. I then phoned Market Force's CEO, Mr. Mellville. He said Mr Meiring did not work for him any more, but works for Flexi Club directly now. He said I must give him some time as he does not have buyers at the moment. In June 2014 he said I should phone after the school holiday and then he'll sell the points. In Aug. Market Force did not exist anymore and I was left with nothing. Mellville said Meiring is responsible for the sale, because he is the one to make the promise on paper. Nobody wants to take responsibility for the selling of my points, after making these promises and making me buy 2000 points extra! I feel I've been conned and ****** and I'm sure this is ********;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;277096;28;1;2;0;1;0;0;2;15/11/02 11:14;44;NULL;15/10/31 12:10;15/10/31 10:30;ABSA LIFE INSURANCE ;6,81E+12;VUSI - ***;***;I Contacted ABSA to get a copy of my 2 life insurance policies last week Wednesday - due to high call volume, I was promised that a consultant will phone me back, which did not happen. Again Friday I phoned and was told that a consultant will contact me - I left my details with the 2 policy numbers with the ABSA consultant. Today at 12h00 I received a phone call from VUSI ***, apparently from ABSA life insurance who wanted to ask security questions first which I did not mind until he ASKED MY BANK DETAILS. I told him that I will not give bank details over the phone and maybe I should rather go into a branch to get my policies after which he said that at the ABSA branch they will have to call him in any case and he will still have to verity my details before supplying the policies. I told him to just send the policies by email to my email address on my ABSA portfolio! He kept on talking about security issues ... and I simply put the phone down! I JUST WANT ABSA TO SEND MY POLICIES BY EMAIL or POST as it appears on my PORTFOLIO! Or is this a **** as I could not verify the phone number that VUSI dialled from. and if he does work for ABSA, he should be fired.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901454;188;16;2;0;1;0;0;2;15/11/02 8:14;44;NULL;15/11/01 9:23;15/11/01 7:30;WRONGFULLY DEBITING AFTER CANCELLATION WAS DONE!;8,90E+12;;***;I had cancelled my cellphone contract with Cell C, and the provider Getit last month. I was told by the cell support agent, that I would receive a follow-up call from the Getiti department, to finalize my request. I then received the call, and the assistant assured me that it was finalized, and they would not deduct any money. On the 31st October 2015, I was wrongfully debited for the second time. As I had cancelled the Getit service in September was not finalized on there side. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916384;768744;9;5;0;1;0;0;5;15/11/23 7:31;44;NULL;15/11/10 8:28;15/11/10 6:47;GREAT CUSTOMER SERVICE;***;WAYNE/GRAHAM/KEITH;***;I was involved in an accident where my vehicle was towed off to the Bellville south Yard by my insurance company Budget. Over & above the fact that my family & I were devastated by the accident which resulted in my vehicle being written off, I worried about my personal items that were in the vehicle including off the market items that I had put on the car at great cost. My biggest worry was the myth that breakdown services strip your car before it gets delivered to the yard.<br> <br> I contacted my insurance company in an effort to retrieve my personal items & on my arrival at the Bellville South yard I was received by a kind gentleman Wayne. He was accommodative & helpful in helping me retrieve the items. He went the extra mile of providing me with his cell phone number (something which I don't think fell in the ambit of his duties) & promised to call me once the items were removed. I collected the items & everything was in perfect order.<br> <br> I wish to thank Wayne Daniels,Grham Lawrence,Keith Bailey,Nathan Vuyo and Sherabien Lamara for going beyond the call of duty in making sure that I left their establishment happy. We need more Waynes in this world to make it a pleasant place.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;536434;883373;6;2;0;1;0;0;2;16/01/08 16:39;44;NULL;15/11/18 17:28;15/11/18 15:55;No ''Fast little loan'';7,91E+12;;;Wonga is misleading people. They say 'fast little loan', there's no such thing. They take forever to deposit the money, and by the time you get the money is too late... Their adverts must be banned because they selling us lies. <br> <br> Never using their service again...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;923678;747515;9;2;0;1;0;0;2;15/11/30 10:46;44;NULL;15/11/27 11:34;15/11/28 10:02;Inaccurate replacement phone received. ;8,91E+12;;***;I would like to express my serious disappointment with my insurance claim that was processed this past week.<br> On the 21st of November, my house was broken into and my cellphone, ****** Now, as if that is not traumatic enough, I am now in the dispersion of having a phone replacement, that is not sufficient with what was insured,I had a WHITE 16G LTE SAMSUNG GALAXY S5 WHICH INCLUDED A 8G SD MEMORY CARD INSURED. I ran around getting all the information that your company required in order to process the claim.Firstly, My replacement phone is BLACK! not white! For the record I hate black phones and for that reason have NEVER owned a black phone! I was told that the colour could not be guaranteed but why was I not told that a white one was NOT available first before the claim was processed.The replacement is also a 16G LTE however... There is no SD card... my original phone came with a 8GB SD card included.On top of all of this.The replacement phone is a Vodacom phone!, I was under the impression that a phone is a phone so that shouldn't matter, BUT it does! The app's on the phone are ONLY AVAILABLE TO VODACOM CUSTOMERS, and therefor are completely useless to me! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;864707;23;1;2;0;1;0;0;2;15/12/07 10:25;44;NULL;15/12/06 11:27;15/12/06 9:41;Standard Bank froze my account;8,90E+12;;;Friday evening i was trying to buy myself some dinner. And it was declined even if I HAD money in my account. So calling call centre they said that my account is frozen. Now I am not one who open up accounts everywhere. So i don't get things send to my address to proof that I stay there. Even if i took my doctor account they did not accept that. So they don't care if i don't have my card. So it is impossible for me to open my account again. If they want my proof of address why can't they go back in the system and see that I provided my proof of address then. It was when i still studied at Northlink. But i don't study there anymore. So did you guys lose it or what?? Because if you did then it is not my problem anymore it is yours. You guys accepted that proof of address and i still stay at that address. I want this sorted out please if it is not too much to ask. And oh yes cancel my UCount i don't want it. Apparently it is very difficult to do so. I registered friday so it won't be difficult.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;927820;893260;16;2;0;1;0;0;2;15/12/09 13:57;44;NULL;15/12/08 15:00;15/12/08 13:13;NO SERVICE FROM MTN - ONCE AGAIN;9,30E+12;;***;I upgraded my MTN contract in November to a more expensive contract and took out insurance on my cell phone. It is now 2 months later, MTN is still debiting the amount from my old contract and no debit for my insurance has gone through. I phoned MTN on 808 and requested my statements which has an outrageous outstanding balance. I sent numerous emails to MTN to debit this. I am still waiting, getting no replies to any emails to resolve my query. So months later when they wake up and finally realize they have been debiting the wrong amount every month they will expect me to pay months and months of Short payment due them not debiting the correct amounts, that is if they ever wake up! No wonder the stock market looks like that! Maybe I will have to get the ombudsman involved in order for MTN to reply to my query. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;275801;893260;16;2;0;1;0;0;2;15/12/16 13:24;44;NULL;15/12/10 14:32;15/12/10 12:40;very bad service;7,30E+12;;***;wo days ago we have paid for a LTE card at the MTN store, they told us it will take 2 to 24 hours to do the card swop. we received a message an hour later to ask if we requested a simswop were we rep**** yes to the sms. since then we have received the same sms every hour right through the night for 24 hours. Yesterday at 13pm they cancelled the whole swop. we phoned for the 3rd time to request from them why this happened and the reply was a network problem and they will sort it. it is another 24 hours later and no response from MTN, I have phoned them to request about the LTE card and the lady told me that she will call me back within 5 min. I am still waiting. I am very disappointed in the service from MTN call centre and MTN three rivers store;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;929747;28;1;2;0;1;0;0;2;15/12/14 13:10;44;NULL;15/11/29 13:53;15/12/13 12:26;Bad Attitude and Poor Service;5,01E+12;Leratho, Crystal, Nathanial, Joan, Bridgett, Christiaan;***;On 29 November 2015 I app**** online for a personal loan in reaction to a message from Absa that a certain amount was available to me as such a loan. On 1 December 2015 I received an email that my application was approved and that someone will contact me. On 1 December 2015 I approached my local branch of Absa in Table View for assistance as no-one contacted me again about the loan. I had also spent more than R150 on the call-centre of Absa without gaining any concrete information. Since then, Absa Table View and I have faced an impossible task of getting any reaction from the loan section of Absa in Jhb, save for stall-tactics, passing the buck and giving us the run-around. Every time an officer from Absa Jhb identified himself, it was impossible to get hold of him again. Despite many promises, no officer ever phoned us for an update. One officer, Joan, even put the phone down while her colleague from Table View was still talking to her. The same officer later yelled at my wife on the phone, denying that she ever spoke to her colleague from Table View. She put the phone down while my wife was still talking to her. I am still without a loan, due to poor service and bad attitude;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;483975;893260;16;2;0;1;0;0;2;15/12/23 11:40;44;NULL;15/12/21 9:02;15/12/21 10:56;Wortst service from this store;8,20E+12;Dimplho;***;Went to Cradlestone mall to get 2 tablets for my kids for Christmas, Got approved straight away, Got told by the sales person that it would be ready for collection by the following week Wednesday. Got no call from Mtn so I went to the store on Wednesday, Got told again that it should be there by Friday, got no call by Friday and went to the store, Got told by the assistant manager Domplho with a huge attitude that she will find out what''s going on and will let me know. Got a call on Saturday from the assistant manager and she informed me that the tablets was not delivered, I ask her when they would be there, she rep**** that she will call me back within the next 30min to give me a answer. waited about an Hour, no call. for the whole day I could not get hold of her and the response was that she was on lunch. I returned on sunday greeted with a huge attitude once again, asking when will the stock be delivered her response was that she does not know. Asking why she has not called me her response was that she did stating that I am a ****. I was then forced to cancel my contracts. I want to warn all potential clients of Mtn to not do business with them ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;694468;163;14;2;0;1;0;0;2;15/12/30 14:13;44;NULL;15/12/29 15:18;15/12/29 13:29;Refused to exchange goods;7,81E+12;Chris;***;Bought medication (Benylin) which broke in store. I then asked for a replacement or to have it exchanged as it got broken in the store but was given the run around. No one helped me, I even called the customer line and got no assistance.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;179057;357;16;2;0;1;0;0;2;16/01/04 10:23;44;NULL;16/01/03 11:31;16/01/03 9:39;Still No Statements!!!;NM***;;***;Do I've to write a complaint on Hello Peter every month for you idiots to send me,my monthly statement on ALL contract numbers on account???<br> <br> And Please,don't phone me,just send the invoices and billing info.<br> <br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;506731;26;9;5;0;1;0;0;5;16/01/07 13:37;44;NULL;16/01/06 14:41;16/01/06 12:53;Good at his job;OT***9;Motjile Matebane ;;Good service experienced from start or quotation to finally signing up for short-term insurance. This Gentlemen is good at his job. Keep it up Mo.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;604813;203;9;5;0;1;0;0;5;16/01/20 15:12;44;NULL;16/01/12 16:25;16/01/12 14:28;Exceptional service from DD;***;Marcel Collopen;;Received really brilliant service from Marcel!<br> Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;465459;26;9;2;0;1;0;0;2;16/01/15 14:43;44;NULL;16/01/13 15:52;16/01/13 13:59;R400 ;8,70E+12;;***;<br> On 13/01/2016 I did a quote and Outsurance failed to beat my current excess and premium. At the end of the call I asked about the R400 they promise and the consultant just dismissed me by saying she will send a link. She ended the call and did not send the link as promised. She called me using ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;940610;688279;14;2;0;1;0;0;2;16/01/18 15:02;44;NULL;16/01/16 15:52;16/01/16 14:18;Poor quality fabric;6,91E+12;Manager and assistant managers;***;Firstly I have chosen to complain here as a last resort as I have taken this up with management from day 1 and feel that I am bringing to light a fair complaint. We purchased a 3piece imitation leather lounge suite of premium quality where the cusions split from first day. I have taken them back roughly 5times repetitively where they would be repaired and instantly split. The furniture fabric showed splitting vaguely but after the warranty expired, the actual couches begun to split severely. I have shown this category of problem from day one but not a very thorough investigation was done to inspect the full scope of issue even though I have had to send cusions in 5times roughly. I now ask for assistance on repair for the severe splitting on my couches but am told because the warranty is over, I cannot get help. Understandly, this is how it works everywhere, but as stated, I've had problems from day one with only minor assistance.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;230592;770515;14;5;0;1;0;0;5;16/01/25 8:40;44;NULL;16/01/22 9:50;16/01/22 7:56;Great service;7,51E+12;Evan;***;Thank you Evan for great swevice, going out of your way and being polite and friendly. As a woman its never nice going into a spares shop, Evan made my day with excellent service! Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894682;761;40;2;0;1;0;0;2;16/01/25 8:49;44;NULL;16/01/22 9:58;16/01/22 8:05;EuropCar responses on HellePeter FALSE;***;;***;I logged a complaint about EuorpCar's billing on HelloPeter on 12 January 2016 as previous emails to Europcars billing department had been ignored. EuropCar (Mr Calvin May) quickly contacted me to tell me they were looking into the matter. Clearly Euorpcar uses HelloPeter to make out like they care about customer services. They Dont! Their responses on this site are false and manipulative. Since being contacted I have heard nothing further. My emails back to Calvin May to follow up on the matter have been ignored. Sadly there is only one solution and that is to use another car rental company. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;899515;893260;16;2;0;1;0;0;2;16/01/27 16:06;44;NULL;16/01/26 16:44;16/01/26 15:22;No feedback upon reporting a ********** account;8,80E+12;Alroy van Ross;***;Good Day<br> <br> I have since logged a complaint and submitted all required documents i.e. ID and affidavit on a ********** MTN account that was opened against my name. I think that it is important to note that it has been 4 years since I ported my then MTN number to Cell C, and therefore have no obligations or account with MTN.<br> <br> I had debit orders go off my bank account for 2 consecutive months ( 31 October 2015, and 30 November 2015. R712.33 and R659, respectively). I reported this through an email I sent to an MTN agent, Alroy van Ross, on 2 December 2015. Mind you, before then, I had tried and tried to get hold of MTN agents telephonically to no avail. MTN DOES NOT HAVE THE OPTION TO SPEAK TO AGENTS, which I really do find very lame for such a big telecommunications company. As if that was not enough frustration, on Friday, 22 Jan 2016, I called Alroy, the agent, to follow up on the case as I have had no feedback about it. He asked me to drop him an email, which I did, but never got back to me on. I did so again on Monday, 25 Jan 2016 to no avail. It is only today, 26 Jan, after I threatened to take this to Hellopeter that he rep**** with a switchboard number that no one is answering;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;691063;23;1;2;0;1;0;0;2;16/01/28 8:19;44;NULL;16/01/27 9:19;16/01/27 7:35;Freezing my account and cant get my money back.;9,01E+12;;***;On 6 January 2016 I went to the Standard bank to ask what documentation is required to open an account. On 8 January 2016 I went back with all the correct documents and opened my savings account. The next day I made a deposit and again on 13 January. A few days later I received an sms which stated that the whole amount was paid to CLOSE ENTRY. That Friday 15 January I went back and sat in the queue again to sort out what was wrong. I gave all the documents AGAIN and did the whole process over because they said it was not FICA compliant and I had all the correct documents the first time. After phoning everyday and not getting hold of the bank most of the time I still do not have my money back. I went back last Friday 22 January and they said it has been sorted out. I even signed a form a week ago to release my money. STILL NO MONEY. It has been 19 days that I opened the account and I feel like they stole my money. This is unacceptable. This never happened to me at ABSA or FNB. I am tired of waisting my time to sort out a mistake that the bank made.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;70766;55;14;2;0;1;0;0;2;15/01/29 9:36;43;NULL;15/01/28 10:52;15/01/28 8:53;Stop threatening me;id ***;;***;Please stop sending me threatening SMS around taking legal action against me. I am paying mu account every month and have not missed a payment, leave me alone and let me pay off my account so I can close it.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;792697;793962;16;2;0;1;0;0;2;15/02/03 9:53;43;NULL;15/02/02 10:56;15/02/02 9:10;new iphone5s not working properly;8,60E+12;;***;I have complained to telkom mobile for 2months now.My case was sent to the escalation department but the only thing i receved is reference numbers and no action.I bought an iphone 5s end of october last year and after 2 weeks of usage i notice that it overheats,and now the screen goes black when i receive a call then i cant hang up the call.First time i went to telkom mobile in menlyn they said maybe it needs software upgrade but then it didnt improve then i took it back again and they told me that they cant book it because IT people are closing for the festive.Telkom mobile has succeeded in making a fool over me and over my money.Shameless company debits my bank account whilst i am stuck with a new phone that i cant enjoy.I am ready to take my grievance to ICASA.I demand a brand new phone simple as that,i cant have my new phone panelbeated then keep paying for it.Or simply take your phone back and release me from your useless contract.I am a paying customer ot charity case.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;808604;793962;16;2;0;1;0;0;2;15/02/05 12:03;43;NULL;15/02/03 13:16;15/02/03 11:20;Still waiting on promised feedback;1,23E+11;;***;Put in a complaint on got a response from Telkom saying they would get back to me and my case number was SM83552 but true to form I have heard nothing!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;774748;748132;25;2;0;1;0;0;2;15/02/23 9:06;43;NULL;15/02/09 10:16;15/02/09 8:23;Unp***;UNP ***;;***;I got a waybill number from Unisa . Of the 14of Jan I only opened the email on the 6 th of feb. I called Skynet gave them my details supposed to get back to me since Friday cause they were experiencing load shedding at that moment. Still no call. Today I made a call to Skynet an was then given numerous numbers to call in connection with my delivery. Eventually I got through. They say they have delivery to a person that does not live in this house or this propery. They said they will look into it but can not give me a definite answer when I will get feedback from them. I have an assignment due next week. I need my study material urgently. I am very disappointed with the services rendered;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;223178;748599;22;2;0;1;0;0;2;15/02/16 14:29;43;NULL;15/02/13 15:40;15/02/13 13:46;Beyond rediculous - arent you embarrassed?;7,20E+12;Faith Sondlane;***;On the 5th of January, yes January, I logged a complaint with Vitality as i was unable to access the challenges and i desperately wanted to start gyming again, but knowing i was being rewarded accordingly. Today it the 13th of the FOLLOWING month and today, today people today i get asked to log in and take a screen shot of the error and send it to them. ***? Today. Today - needless to say i rep**** telling this individual EXACTLY where to get off. Are you people never embarrassed? What a disgrace. Poor show to say the least. I will not be sending the screen shot and they better award me 5000 bonus point for the mental torment they are putting me through. Shocking. Pathetic. You should autograph your work with pride not ask for nonsense a month down the line. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;788852;893260;16;2;0;1;0;0;2;15/03/02 15:22;43;NULL;15/02/22 16:27;15/02/22 14:39;Sim Swap;8,51E+12;Phumlani;***;Good Day<br> <br> I have been struggling to do a sim swap for the past 2 months. I have been to key west Mall, Cresta,Kagiso Mall and Stonerigde. I was told that they cannot assist me because the either don't have Epix or something or no one has it at the store. Today I was Stone Ridge shopping centre in Edenvale and was advised to go to greenstone Mall. I mean I have been driving around for a SIM card and worse part is that Kagiso Mall doesn't have SIM cards yet thats what you specialize in. I pay this number every month and don't skip any payments but this is the service I get?????? I am tired of driving around now. At the store my number shows that there is 2 account holders yet I pay for the number. I am exhausted and tired of going to different Mtn stores. I want this resolve as in like yesterday or rather cancel my contract is possible. The number in question is ***.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;263013;85;16;2;0;1;0;0;2;15/03/02 7:14;43;4;15/03/01 8:23;15/03/01 6:31;How long does it take to order a phone???;6,60E+12;;***;I upgraded my cellphone account (12 January). Was told I would have to wait 2 weeks for the phone I wanted. It has now been 7 weeks and I'm still waiting!! I have been with Autopage for 19 years and every time I upgrade there is some or other problem, there service has become worse every time. There is no feedback via their website customer service. If you call them and are lucky enough to get through to someone they are not able to help you... I would love to cancel my contract but know how much trouble that will be, so will have to wait till this contract ends but will most definitely not be renewing with them again next time!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;620466;1377;1;2;0;1;0;0;2;15/03/03 12:20;43;NULL;15/03/01 13:14;15/03/01 11:37;WESBANK USELESS ACCOUNT SYSTEM!!;8,70E+12;Accounts;***;I was involved in a accident the 28/12/2014. The vehicle financed through wesbank was written off. My insurance has settled my Wesbank account and paid out the diffrence of the insured amount out to me.<br> <br> I have received payment from my insurance 2 weeks ago and Wesbank received payment about the same time. My Wesbank account has been updated stating there is still R38 000 outstanding. This being the case I have contacted wesbank. They could not give any clear details with regards to this.<br> <br> Again the debit order went off mt account and intetest being billed on a vehicle that I do not own and a account that is supposed to be closed!<br> <br> very unpleasent experience and in the future I will not deal with Wesbank again!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;816121;893260;16;2;0;1;0;0;2;15/03/06 12:38;43;NULL;15/03/02 13:28;15/03/02 11:55;asked for a settlement letter;8,91E+12;;***;hey i have asked for a settllement letter from mtn all i got back was thay will send me statment wich shows my balance is 00.00 still i ddnt get anything.<br> <br> my contract was closed april 2014 then in feb 2015 i her from my bank that my credit conduct is bad due to my mtn acc all that the store and the call centre tell me is thay cnt help acc is with legal call the legal depart is like hanging on to a voicemail noreply , finaly get hold of them all that thay say is you have to pay total due thats all not willing to assist on this matter. my name is negatively affected and who do i speak to becoz this was nt my fault that the acc was nt closed as there is a not on the system at the store but the lady in the store did not do her job. after all i payed the money, all i want is for them to provide me with a settlement letter and clear my name on itc and i would love them to send me the proofand mail me the settlement letter thank you i dnt want anything alse to do with mtn my email is [Email Removed] ill be waiting on you guy to do your part THANK YOU<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;523595;701749;9;2;0;1;0;0;2;15/03/09 9:41;43;NULL;15/03/06 10:55;15/03/06 8:58;poor service ;al***x5;;***;Avob has poor service! Their consultant are just ******* ,they have surprises .as a result i tried opting out and i was told to fax through a cancellation letter but that has not been entered on their system up to date ...they forever debiting my account even though my bank instructed them to stop debiting ...<br> <br> super ****ed!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;229879;23;1;2;0;1;0;0;2;15/03/13 8:40;43;5;15/03/10 14:14;15/03/12 7:57;Credit Card Frozen without Warning;5,60E+12;;***;Two days ago, my Standard Bank credit card was frozen without any warning.<br> <br> According to the Burgersdorp branch (where I was yesterday), my FICA credentials were not up to date.<br> <br> This was a total surprise to me because I spent nearly an hour at the Standard Bank in Walmer Park (PE) on the 27th of February (just over a week ago) ensuring that I was FICA compliant before departing on my travels.<br> <br> I find this lack of consideration for their clients totally unacceptable. But when I see the number of negative reports about SBSA on this forum, I realise that this attitude seems to be the norm at SBSA.<br> <br> Last year I cancelled the homeowners insurance on my four SBSA bonded properties following two very frustrating and unsuccessful attempts to claim for burst geysers.<br> <br> It seems that this attitude is spreading to all departments of SBSA. They forget that we pay their salaries and that we do have a choice. Perhaps it is time to remind them.<br> <br> Fortunately, my wife had her credit card with her otherwise I would have been very embarrassed, when my SBSA credit card was declined at the Caltex garage in Smithfield. Instead it just left me angry and frustrated with SBSA, once again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;662233;53;13;2;0;1;0;0;2;15/03/17 16:05;43;NULL;15/03/12 16:49;15/03/12 15:22;Left in the lurch by Nissan SA and Nissan Eastern ;;;***;My car was leaking fluid from its bottom, got concerned, called Road Assist - Lebo. It was after 18:00 Monday 09/03/2015, an arrangement was made for the car to be fetched following morning. Everything went well, good follow up by Lebo. Car was assessed same day, deemed fine it was just the aircon cooler and spoke to Henrich who was supposed to get back to me same day 09/03/2015 and he never did. On 10/03/2015 Nissan Eastern Cape and Nissan SA were sending me from pillar to post regarding the repatriation of my car. It's 3 days later there's no plan for how my car will get to me. After calling the line, over and over again , not once getting back to me as promised,Kenneth(Customer Care Nissan SA) has to say is that 1. VDS courier doesn't have a route to Grahamstown 2. Nissan EC drivers are on leave. THERE'S NO PLAN OF HOW AND WHEN I'LL BE GETTING MY CAR! 3 QUESTIONS, Why was it so easy to take my car away but returning it such an excruciating experience? Were these repatriation issues unforeseeable ? Can Nissan fathom the inconvenience of abruptly being without a vehicle for 3 working days and NO TANGIBLE PLAN? I WILL NEVER AGAIN TURN TO NISSAN FOR ANYTHING !!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827836;357;16;2;0;1;0;0;2;15/03/15 10:12;43;NULL;15/03/14 11:08;15/03/14 9:29;Paying for calls not received...;7,31E+12;Brandon & Bradley George;***;Whilst roaming overseas I realised that receiving calls would cost me an arm and a leg and therefore disabled all call forwarding before departing and decided to only make and answer urgent calls. What I didn't count on was that my TopUp plan was expiring and would change back to a Prepaid plan automatically. This in itself is not a problem but when I started noticing my Prepaid balance reducing every time I didn't answer a call I contacted Vodacom. Apparently these calls were routed to voicemail (even though I specifically disabled all forwarding options) and therefore, I was being charged R27.15 (R21.15 + R6) for every call I didn't pick up. After lengthy discussions with Vodacom via e-mail and online chat, my voicemail has been disabled completely but they are not willing to refund the charges even though they were incurred by no fault of my own. Easy money for Vodacom. Watch out for these ************. Vodacom ***~WW6F;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;828109;818675;9;5;0;1;0;0;5;15/03/18 6:47;43;NULL;15/03/16 7:58;15/03/16 6:04;assessment;***;raymond and ga****;;excellent service,didn't expect such a wonderful and friendly staff that i met,i will refer friends and family ,they were fast and i was out.what a service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;432191;720643;14;2;0;1;0;0;2;15/03/17 11:05;43;NULL;15/02/21 11:26;15/03/16 10:22;Gold bangle damaged;7,91E+12;;***;I bought a gold bangle for my mother for Christmas at American Swiss Paarl. (We live in Strand, we were in Paarl for family gathering, I dropped my mother off, went to do Christmas shopping.) It was wrapped and lock up til 24 December 2014. My mother wore bangle for 1 month, she told me that the bangle gets stuck on her clothes. Upon inspection, I saw the that gold bangle actually tore, literally tore about 2mm. And funny enough, it tore right on a spot that seems to have been re-enforced at the back. I took the bangle to American Swiss Somerset Mall to have it repaired because surely its not on for a R2700 bangle to just tear after 1 month. We were told that it was wear and tear but she will send it to jeweller to assess it. She phoned, saying that the jeweller said it was wear and tear and they cant fix it. We went to collect it. No quotes, no apologies, just handed the bangle over. When I showed the re-enforcement at the back she said its the jeweller stamp of approval. Coincidence? Before this incidents, we bought earrings, necklace and bracelet at American Swiss Somerset Mall.<br> I will NEVER buy anything from American Swiss EVER AGAIN!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811365;893260;16;2;0;1;0;0;2;15/03/19 13:25;43;NULL;15/03/16 14:17;15/03/16 12:42;Worst customer service I have ever experienced;***;Tegan Naidoo, tobeko Maseko;***;Since my account was taken over from Nashua Mobike by MTN there has been nothing but problems. Any attempt to resolve these problems has hit a brick wall. Despite numerous requests to speak to or for a manager to contact me nothing has been done. I have spent almost two hours a day for the last three days trying to sort out the issue. Call centre staff either ignore the problem, refuse to escalate the issue or summarily change the issue. No one at MTN seems to care about customer service or satisfaction. The total disregard for customer care is insulting and shows a complete disrespect for the client. Everyone treats you like an idiot who does not know what you want and they know better than you. Nothing more frustrating than being told there is no problem when you clearly do not have the service you are paying for. Managers do not repaid to requests leaving you feeling as though they have no interest whatsoever in solving problems and improving service. This is in fact the second time I am posting on Hellopeter about the same problem. This is disgusting. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;237167;893260;16;2;0;1;0;0;2;15/03/19 15:18;43;3;15/03/16 16:24;15/03/16 14:35;what a joke!!;7,00E+12;Directors;***;I am so sick and tired of MTN. I recently wrote a complaint about the coverage in central Sandton and I was contacted by someone from MTN who wanted me to fill out a form, giving them my residential address, so that they could come to my home and test the signal here - clearly they never read the complaint properly. They claim that there are no problems with the network. SERIOUSLY??? The network is a nightmare all over Sandton!! I get cut off constantly, whether in my car, or at home or in shopping centres. Clearly they are over subscribed and can't provide proper service as a result, but they can still charge, so don't worry about that. You pay by the minute, so when you're cut off 30 seconds into the call, you pay for the full minute and then you have to call back and pay per minute again. How much are they making by cutting incoming and outgoing calls, to force you to call back, having paid for the minute, but not having utilised the full minute? I can't even tell you how many times my phone doesn't even ring, but I get a message, thus forcing me to call the person back and pay for that call, while they have paid the cost off calling me, but not getting through. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;45358;357;16;2;0;1;0;0;2;15/03/19 16:31;43;NULL;15/03/18 17:22;15/03/18 15:48;Billing / Refund;***;Tsepang, Zuzeka, Elroy Brickles;***;Two weeks ago I logged a complaint with you Vodacom, & again two weeks later I find myself in the same situation as I was, the only difference now is that I have reference numbers & SMS but no action AGAIN!!<br> I am not getting anywhere with you guys, Tsepang I am still waiting for your call back, Zuzeka (ref numberS3-8Z718-81JRT) I am still waiting for my refund for BIS which I have not been using since I did an upgrade in Jan 2015, Elroy Brickles I am still waiting for you to call me & still waiting for the refund or credit note of 1550.00 exl vat<br> Again now @ 17:18 I called & spoke to *****ba who apparently can`t get hold of the technical team (not sure why she needs these people) because my issue is billing / refunds. Nevertheless I left my details for her to call me (just like the rest of you guys who promised action & have not delivered) Elroy I sent you an email requesting that you please get in touch with me regarding my switch, still waiting. Does it mean that every time I have an issue I need to lodge a complaint via hellopeter? If that's the case I can`t and would like to opt out of my contract with you guys, I don`t need this kind of service when I am paying for out!!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;829943;688279;14;2;0;1;0;0;2;15/03/30 11:30;43;NULL;15/03/18 14:39;15/03/19 10:47;agent is rude and *********** ;9,11E+12;Mr Radebe;***;Consultant from collection called and he was rude and screaming at my ears and didn't give me a chance to explain my self he is the worst he left me feeling insultant and my heart is hurt. Russels is the worst business to have business with ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;445572;720626;38;2;0;1;0;0;2;15/03/31 16:37;43;NULL;15/03/22 17:53;15/03/22 15:54;Extremely bad service from Web Africa;8,50E+12;Multiple;***;Hi <br> <br> I want to start this report by saying, never in my life have a had this type of experience from a paid service. 19 Days ago I logged a ticket with my internet service provider Web Africa, who also manages my ADSL line, I am also on their best package called Business Pro Capped which runs of their Platinum service, and I have been a customer with them for the last 5-6 years, so I would expect that they at-least, with the above mentioned, try and fix my problem or handle it as a high priority customer. This however, has not been my experience, as a matter of fact even after I on multiple occasions asked, and even threatened to cancel my services, they still could not be bothered to fix it. Instead I get the same response from some technician, all of them actually, can you send us the following speedtests can you do a trace route, which I did, bottom line I can send you the whole 5 pages ticket conversation i have been having with them for the last 3 weeks, but this is not on. I cant accept this type of service level agreement for a paid service. People should know that Web Africa does not care about their customers, but they expect us to pay for their bad services, every month.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;303232;893260;16;2;0;1;0;0;2;15/04/08 13:23;43;NULL;15/03/27 14:33;15/03/27 12:40;No Contact from MTN Insurance;8,80E+12;MTN Insurance;***;It is truly impossible to get hold of MN insurance. I have a device insured by MTN insurance and this is not the first time i have received no help from them. I lodged an online claim form for my broken handset more then 2 months ago, i was advised at the end they would email me ( no email was received). I emailed MTN insurance directly and received no response. I went into the MTN store and was only told to contact MTN insurance directly as they are also having huge issues with claims submitted and not getting through. I called as advised and many times i find holding on the line for more than an hour with still no assistance. Fetch my phone and give me a new one.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;764366;893260;16;2;0;1;0;0;2;15/04/15 11:26;43;NULL;15/04/01 12:39;15/04/01 10:43;Pathetic Service Of MTN;9,11E+12;;***;My current Business Contract with Vodacom has ended so i decided to take a business Contract with MTN.<br> My Vodacom contract officially ended yesterday and MTN Chatsworth advised me the number would be ported immediately and my business line wouldn't have any interruptions.<br> Till To Date i cant make calls , my number hasn't been ported! I am paying a subscription of R2000 pm for business line which offers pathetic services.<br> i am losing business because MTN has not activated my line.<br> Chatsworth MTN -Rishi rudely expects me to take a seat when i just need to drop of Documents as Client paying R2000 on one line didnt expect the poor service level.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;468825;893260;16;2;0;1;0;0;2;15/04/23 13:32;43;NULL;15/04/02 14:32;15/04/02 12:49;Account paid, but service suspended.;8,50E+12;;***;I made my payment late, at no fault of my own. I have been trying to make my payment for more than a week and being a cash paying client I normally pay in store. I attempted to pay at a few stores on multiple occasions at different stores, Parow Centre, Cape Gate and Golden Acre. They kept telling me that their systems were offline. On the 31/03/2015 at Golden Acre I was advised to try coming before 11am as systems go offline at around 12pm. I advised them that I had been receiving warning texts that my service will be suspended soon they advised me it will not happen as in store payments show immediately. I then finally made payment yesterday 01/04/2015, but my service was suspended this morning on the 02/04/2015. My account was paid so please restore my service. I would call you but when I call 808 the call gets dropped after a few minutes. I am not willing to email you because email takes 24hours and tomorrow is a holiday. Please restore my service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;781754;359;20;2;0;1;0;0;2;15/04/09 12:36;43;NULL;15/04/08 13:49;15/04/08 11:53;Mould on Hamburger Roll;;;;Good Day. I went today the 09.04.2015 to KFC Braamfontein and ordered a Zinger Burger Meal, when i got back to the office i noticed a big green mould on my roll. Iam highly disgusted in this because of course the person making the food should surely have seen these. I even feel sick and couldnt thew the burger away. This is very bad especially coming from such a good franchise. Please make sure that you have fresh rolls when selling food meals to customer and throw away bad stale rolls. Highly disappointed customer as i always buy your food put off from KFC now.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;722726;357;16;2;0;1;0;0;2;15/04/13 12:10;43;NULL;15/04/05 13:12;15/04/09 11:27;Get it resolved and get your act together VODACOM!;7,51E+12;;***;In January of 2015 I first went to a Vodacom store in Cape Town, Kenilworth centre mall. As I have an existing contract which I have had since 2011 I wanted to add on an additional phone to my current contract. I was informed that my application has been declined due to bad debt. This was due to an account taken out on my name by someone else in 1998 and I had subsequently settled this account in 2000. In 2011 I app**** for a contract and was given the contract so I do not understand what the problem is now. I have gone again to the Menlyn customer care centre who then sent me to the Vodacom store in Menlyn where the consultant gave me a number to call because by the time I got to them it was too late to call and enquire about the decline. I called the numbers given to me which turned out not to be a Vodacom number but a debt review company. I again called Vodacom where I was told to go to a Vodacom store. I have visited the Menlyn Vodacom store 3 times as well as the customer care store but to no avail. Why is it impossible for a consultant to assist me? Are they trained in their jobs. Been sent from pillar to post makes me an angry customer. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838287;28;1;2;0;1;0;0;2;15/04/14 14:03;43;NULL;15/04/10 15:08;15/04/10 13:20;Collecting of new Credit card;7,70E+12;;***;My husband went to collect his new credit Card at ABSA meyerton, first he went yesterday, where he was told that the proof of address is not good enough, he must let me sign a advidavid, what I have done, after again going to the branch the next day, they still did not want to give it to him, because he does not have his original ID book. He took his temporary ID, passport and certified copy of the ID. They state they can not Vica him without that, but he banks with them for years. How can they approve and Credit card at the bank you bank for years, when you want to collect, they do not accept any other that your original ID, that you did apply for, but are waiting for at home affairs. We need this urgently because we are in the process of immigrating and now we will loose some deposits because we need some agents to be paid by credit card only. This is not acceptable from ABSA bank... This is very bad service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841321;33;1;2;0;1;0;0;2;15/04/22 8:35;43;NULL;15/04/20 9:40;15/04/20 7:52;Bad service;8,01E+12;;***;My husband s over seas on business now i have authority on all his accounts signing rights everything and still nobody can help e change the nr on otp pathetic;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;654231;26;9;5;0;1;0;0;5;15/04/21 13:59;43;NULL;15/04/20 13:01;15/04/20 13:16;GREAT SERVICE FOR A CONFUSED CLIENT ;9,00E+12;juan engelbrecht;***;I called in one day to change a few things on my facility and I have changed a few things! <br> Juan has been the most patient advisor to assist me yet to date at OUTsurance. <br> Thank you Juan it has been a pleasure doing business with you. <br> OUTsurance has a gem there. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;842268;353;5;2;0;1;0;0;2;15/04/25 8:51;43;NULL;15/04/22 9:39;15/04/22 8:08;TURNAROUND TIME FOR MISSING PAYMENT;***;payment;***;I have always thought that Multichoice was far better than SABC when it come to customer services. Well I guess I was wrong. <br> I made a payment for my dstv service at one of the PEP store in May 2014, I received a receipt and thought my payment was correctly allocated to my account. I was surprises to see my services being terminated. I called dstv call centre and was informed that the issue will be solved within 24hrs. that was after I sent proof of payment. months passed and until today the issue was never resolved. I had to pay the amount with the restoration fees to get my service restored.<br> <br> Well this might sound like few rands but the services we receive as clients goes a long way. atleast they should have called and informed me about the status of my query, but no one ever bothered. I had to sped more than R300 on phone call to get the issue resolved but all I could get was empty promises from customer services agents. <br> <br> It is no almost a year and my payment query was not resolved. Well I thing multichoice/dstv should change their turn around to 24 months instead of 24 hrs.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;815281;357;16;2;0;1;0;0;2;15/04/25 10:37;43;NULL;15/04/24 11:48;15/04/24 9:54;Vodacom isn't upfront with terms: ****************;7,91E+12;;***;I recently moved to Vodacom pre-paid. I decided to purchase a data bundle, and used my internet banking to do so. I purchased 10GB of data through my online banking at R599, without realising that there is a 30day expiry on the data! Effectively, because I was not made aware of the expiry at the time of purchase, I have been ****** of over R500 (I only used about 1GB in the month). I can't accept this.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;133297;748568;22;2;0;1;0;0;2;15/04/29 15:22;43;NULL;15/04/24 16:37;15/04/24 14:39;Flue Injection;107417;?;***;Wanneer sal Bestmed die jaarlikse griepinspuitings doen by UNISA se hoofkampus in Pretoria? Dit is nou al amper einde April en ons het nog geen kennis ontvang hiervan nie.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;771065;893260;16;2;0;1;0;0;2;15/05/08 9:36;43;NULL;15/04/25 10:50;15/04/25 8:53;WORST SERVICE EVER!!!!;9,30E+12;Kashiefa Beukes;***;So on the 23rd April 2015, I visited this store to port from my current cellular network to MTN, 1stly I'm instructed to put the new SIM card in but the above mentioned cellular store didn't have a key to open my phone, so I the customer had to go and LOOK for another store so they could open my phone and put the sim in for me, I get back to the store, the above mentioned lady had failed to inform me that porting takes 24 hours otherwise I wouldn't have gone through all that trouble had ibknown?. So she tells me I need to come back after 24 hors so they could Rica my sim. note: she failed to tell me AGAIN that I'd have to Rica twice, so much time wasted ?, I come back the next day she dies everything with Rica and all, I leave the store and notice my phone had no network so I was FORCED to go back only to find out that the SAME PERSON had FAILED TO TELL ME THAT IT WOULD take ANOTHER 24 hours for it to be active, when confronted by it she was VERY rude about the whole situation, I'm so Dissapointed to revived such service considering I'll be a 1st time user of the network. I'm actually not looking forward to joining the MTN network . ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844461;793962;16;5;0;1;0;0;5;15/05/03 7:44;43;NULL;15/04/29 8:54;15/04/29 7:01;BIS Issue;9,11E+12;Samuel Duinpies ;***;My BIS subscription has been giving me issues for a number of days. I called in and fortunately got to speak with a great agent that guided me step by step in activating my subscription again. Samuel Duinpies gets 10 out of 10 from me with his outstanding attitude <br> <br> Thank You for the assistance ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;680975;1064;29;2;1;0;5;3;5;15/05/04 15:00;43;2;15/04/29 16:13;15/04/29 14:17;Discontinued again;8,11E+12;Organics;***;over the years i have repeatedly found organics products that i really like and shortly after i start using the product it goes off the market, the latest products is the kids 2 in 1 shampoo and conditioner (no tears formula) why does this keep happening, i'm almost out of the 2 in 1 and cant find it anywhere. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;767574;695393;19;2;0;1;0;0;2;15/05/04 7:40;43;NULL;15/04/30 8:52;15/04/30 6:57;Application ;;Sibusiso;***;sent documents to City property Reneilwe and she advised that now I could wait for feedback from Sibusiso I keep calling and I keep leaving my name and number for Sibusiso who never calls back. I need to know if I should look for a place else where or if city property will be approve my application that's all but how will I know if the one person who suppose to assist is forever not available and apparently he is the only person that can assist with that information. I got his extension number 8889 but he never answers even then ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;826963;893260;16;2;0;1;0;0;2;15/05/13 12:53;43;NULL;15/05/04 13:57;15/05/04 12:10;SHOCKING! HOLDING OVER 20 MINUTES FOR ASSISTANCE;7,90E+12;;***;This is not the first time and probably not the last. Every time when I phone MTN SP, I have to hold on for over 20 minutes before an agent takes the call, due to high call volume? APPOINT MORE PEOPLE. You are a telecommunications company who is suppose to deliver a service. Not answering or even attending to a call for over 20 minutes is nothing but poor service delivery. Luckily my contract is coming to an end soon.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;211906;879256;23;2;0;1;0;0;2;15/05/27 8:33;43;NULL;15/05/12 9:37;15/05/12 7:50;Keep getting bill for goods returned;7,70E+12;;***;I had deperately poor service from Chubb relating to response to wrong address and monitoring without communication that my alarm was not sending alerts.(June 2014) I arranged a call out to attend to a faulty radio and the engineer changed the battery (without my permission) without looking at the radio. When I found out that he had not fixed the issue I cancelled my contract and paid the final month up front, despite having no monitoring in place. I removed the radio and battery and returned to Chubb in Milnerton. Since then they have twice debited my account, and twice I have reversed it and blocked the debit. I get an account every month for R725 for services NOT rendered.<br> Appalling service. I have emailed again and again and given them ample chance to rectify this mess.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;849568;55;14;2;0;1;0;0;2;15/05/13 12:42;43;NULL;13/08/01 0:00;15/05/12 11:59;Edgars Account Insurance is ****!!!!;8,80E+12;;***;I was retrenched in 2013. So knowing that I have the Account Protection Plan for my Edgars account me and my wife goes through to the Edgars store in the East Rand mall. When we get there we explain to the lady that I was retrenched and would like to put in a claim to cover my outstanding account. The account being on my wife's name but me listed as the person responsible for the payments because she was still a student. First they tell me that its not my account even though its linked because we both have our own cards. She says no I can't claim as my wife is a student. I paid the cover every month for years and the moment you want to claim there's a story. Even though I was without work for 6 months they kept on phoning me in regards to the account that's overdue but then they don't want to speak to me because its not my account even though I'm the person responsible. Its two years later and still when we go in they say we can't claim. They keep harassing my wife telling her that they are going to blacklist her. Even though I have found a job in the meantime I would still like them to put their money where their mouth is. Or just pay me back my premium I paid over the years. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;687658;696993;12;2;1;1;5;3;5;15/07/16 13:49;43;2;15/05/14 14:50;15/05/14 13:06;Poor service Spec-savers Sa;6,21E+12;;***;Jeepers where do I start . Two plus weeks ago my wife and I had our eyes tested and were prescribed glasses. We were given a quote and paid a large deposit . When we attempted to pay the balance we were informed we were given the wrong quote and would have to pay more money for the glasses. This was conveyed in a rude way by the front store staff. In the end we settled for the \house brand glasses\"" as this is apparently what we were quoted for. <br> <br> Today I followed up again to see if our glasses were on track for collection tomorrow 15/05/2015 . Surprise surprise my wife's glasses are on the way mine not. Someone from the branch phoned me with some sob story about the left lens being chipped \""just ass it was being mounted\"" Please they dropped the ball and messed up the order and then offer a feeble excuse to cover their incompetence. <br> <br> The opticians working at this branch are wonderful caring people . Front of store are rude uncaring and not interested ( with the exception of the temporary staff member) . I will not use their services again ever """