CS
Cassandra S

1 reviews | Active since Oct 2018

09 Oct 2018, 10:29

Why fnb why reap us off like this . calling a call center costs money, ontop of that they don't answer. On top of that they allow their customers to commit ***** paying and cancelling causing pain, having access to our monies blocked. They do all this cau

Fnb really. I have been on hold for an hour costing me money I do not have. Ontop of that. They blocked my money on ewallet and I can't access it. Its frustrating how they just block ewallet without confirmation if its true or not. Fnb and their clients are ******** people of their money. They allow people to call and cancel payments cause they benefit the R50 . now I'm stuck. No airtime to call. I can't access my money. They don't answer calls

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Oct 2018, 10:42
Official

Good Day Cassandra shobgwe ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***