Why FNB why!!!!!!!!!!!!

In May 2025 I reported a **** that took place on my account and due to many frustrations using the FNB app to attempt and resolve this, I had to then go into a branch.

I followed the steps with the agent to down grade my account which was executed much later, FNB deducted account fees which were really high even though I had reported the case and they were aware. I mean my account was even locked to avoid any further *****.

I have been in communication with several individuals regarding this matter, I was again charged the amount de*****ed on my account and now my account is overdrawn. I can't even move around my savings of which I am in great need!!!

The Private and Core agent I dealt with was to liaise with the ***** department on any further developments regarding my case. I expressed my concerns around this because I do see this heading down the road of FNB not dealing with this adequality and I end up being blacklisted and my credit record tarnished in a situation I tried to deal with as quick as possible.

It is now to a point where I need to make this public and go beyond HelloPeter because my banking institution is now simply holding me accountable and that is not why I bank here.

This is not my first complaint regarding this matter and I have followed instructions given and to date nothing has happened and we are now beyond 2 months. This not the help I was expecting from such an established bank.