Why FNB say "How can we help you"

Well where does one start? I have never experienced a bank like FNB before. When they say "How can we help you" and all those other fantastic adverts of theirs that you see, makes the average South African think, "yes another bunch of empty promises, typical South African marketing promises and little to zero delivery" well that is what I thought anyway. But I was pleasantly surprised with my experiences with FNB so far. Believe me when I say we have challenged each other many times in our relationship and I have been a difficult client at times, but they have always listened to my grumblings and helped where they could.

I had for the first time ever had my card ****** at an ATM a few weeks ago on the 24/08/2017. I was devastated as almost R5000 was withdrawn from my bank account within two minutes, before I could manage to stop my cheque card. I immediately contacted my banker who put me through to the ***** department. They where very sympathetic to my situation and sent me forms to complete in order for the case to be investigated. Within 5 days I had a response from them. Sms's where sent to me to update me all the time and I had my ****** money refunded to me and I could honour my commitments. The way that this was dealt with, even if I was not refunded which they where not obligated to do, was the reason I chose FNB to be my banking institution in the first place. So when you are looking for a bank or even a South African business who will make statements like "HOW CAN WE HELP YOU" and actually do help you, give any FNB a call and see how they will make a difference in your life.

Thank you FNB for being that one place that actually do what you say, promote and advertise. You truly do help when you say " How can we help you". I look forward to many more years of our banking relationship and feel confident that we will work through any obstacles that may come in our path. Your sincerely Peter Johnstone