1 reviews | Active since May 2009
Why eBucks are you so determined to push me towards your competitors
I've been a big fan of the eBucks program for a number of years, and I understand that times are tough, however I don't understand some of the thinking behind the recent changes in the FNB program... eBucks is a loyalty program, so how are you encouraging me to be loyal when you lower the cap for Checkers to R3000... fuel R2500 and... and... and... So now I will go to Spar and PicknPay for their specials, because by the middle of the month I hit the cap... Same for fuel... I will put the first 3 tanks of fuel in and the 4th I will put in anywhere else... and if you try and change it with more rules, then I will start using my backup credit card, linked to one of your competitors... You are solving the wrong problem people. You are solving for "cutting expenses". Should you not be encouraging more spending with your partners rather than less... anyway... you've pushed, so now I will look at your competitors... Pity.. I liked ebucks.
Good day Craig,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Craig,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)