Why don't you respond within specified TAT?
On the 5th of January 2015, I wrote a complaint on the FNB website and received reference number: BWQULW57, The email also stated that a consultant will be in contact with me within 24 hours but since, nothing of such a nature has happened, I haven't received any communication from FNB whatsoever. You are now reading this complaint on the 8th of Janury 2015, which is 72 business hours from the date of initial complaint, why is it that nobody is paying attention to my complaint? I need answers, that all I ask, whats wrong with FNB kanti?
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FNB (First National Bank)'s replyOfficial
08 Jan 2016, 08:36Hello jekeqa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 843037.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 843037.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply08 Jan 2016, 08:36
Official
Hello jekeqa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 843037.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 843037.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)