Why does FNB STUFF EVERYTHING UP EVERY TIME??? Four consecutive incidents

Why does FNB STUFF EVERYTHING UP EVERY TIME??? My wife came in to your branch Balfour Park last week Wednesday in order to open a savings account on our profile. The assistant told my wife that she would receive a call to arrange delivery. They called last Thursday - she requested delivery and for her Father to be able to sign. Provided details (listen to the call - focus on the incompetence of the person taking details. They arrived (Monday and refused to allow her father to sign since the idiots had not loaded the details. They told him that they would contact my wife - they did NOT, my wife contacted them when home from work, was told that the details were there but had NOT been loaded. Promised delivery today. They called her father this morning and he said don't deliver until AFTER 9:30. They arrived at 8:45!! Delivered a CHEQUE CARD not a SAVINGS CARD as discussed. My wife went to the branch on Tuesday, struggled to activate the card and was told that she required FICA docs - AFTER LAST WEEK BEING TOLD THAT THE PROFILE IS UP TO DATE AND THAT NOTHING WAS REQUIRED. I insist that you rectify this urgently WITHOUT her having to visit a branch and waste MORE of her time. This will be the 4th STUFF-up in just over a year with dealing with FNB.