CM
Cathrine M
1 reviews | Active since Dec 2012
25 Jul 2019, 06:39
Why does Fnb decline online card transactions
Every month I have an issue with my online card transactions getting declined. I use my card for a lot of online purchases and it is frustrating that these are now declined on my cards.
The phone line doesn’t get answered. Went to the bank and waited in a long queue only to be told they could not help me, I should use the phone and hope someone answers
Why can I not use my cards as I see fit. I need to pay some services using my cards online. Why am O restricted and no one bothers to help.
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Replies (1)
FNB (First National Bank)'s replyOfficial
25 Jul 2019, 10:06Good day Cathrine,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply25 Jul 2019, 10:06
Official
Good day Cathrine,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***