Why does FNB and the companies under the same umbrella keep showing customers the finger

<p>FNB decided to close my Ebucks account, after they charged me initially for an ebucks card, becuae I do not use the FNB banking app on my smart phone. Their latest threat is to suspend trading on my accounts if I don't accept some sort of new terms and conditions.</p> <p>They promise to contact a person after 24 hours and only come back to you after 48 hours, their friends at Wesbank share the attitude when it comes to customers by treating customers poorly.</p> <p>What did your advertising cost you, is it really worth doing all that advertising if you can't treat customers with decency and respect?</p> <p> </p> <p>Thanks FNB, I am sure Nedbank don't share your "Poor customer service is key to success" strategy.</p>