Why does close centre close early on Sunday

Item: FNB (First National Bank)
Rating: 2
Author: Lulu N

Hi..I sent an ewallet to the wrong number yesterday and couldn't reverse the transaction because the call centre closes at 1. When I called the number the person said they had spent the money. I don't understand why the call centre should close early. Now I have lost money.

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Replies (1)

FNB (First National Bank)'s replyOfficial

15 Mar 2016, 09:05

Hello Lulamite,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 888487.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply15 Mar 2016, 09:05

Official