Why do you even use Mr D couriers for card deliveries?

<p>Ordered a new credit card 13 Feb 2016.</p> <p> </p> <p>On Monday 16 Feb, I got an SMS that mr D Couries will be in touch to arrange delivery of my credit card. Today (Friday 20 Feb) I called to find out what is taking so long and to tell them that I haven't heard anything from them with regards to my delivery (why do I need to phone in the first place to arrange my delivery? Why are they couriers then? Isn't that their job to phone me?). The lady told me that it will be delivered today before 5. So I asi can't they deliver before 1pm as I only work until then So she phoned back and said that it hasn't even been delivered to the branch yet. So I said okay , I want to change it then to Monday. </p> <p> </p> <p>10 minutes later, I decided that I would rather go to the branch and fetch it there, so I don't have to wait until Monday. I want to book flights this weekend, thats why I actually wanted it today. </p> <p> </p> <p>Now, I have been phoning Mr D Courier's number from 8:33 and I am just kept on hold. It has been 1 and a half hour, that I tried phoning them to organize that I go and pick up the card but I am only being told that all the consultants are busy, I should please stay on the line. </p> <p> </p> <p>An hour and a half? ARE YOU KIDDING ME? Why am I a premier client if I need to be on the phone for an hour and a half to try and get hold of the courier company? or is there only one person working at Mr D Courier? Probably. I tried going on Mr D couriers website or Facebook but I cant seem to find anything?? Only Mr D food. </p> <p> </p> <p>I wanted to complain on their website or Facebook BUT SINCE THEY DON'T HAVE ANY OF THOSE PLATFORMS, I came to hellopeter. </p> <p> </p> <p>I really don't know why you even make use of this ridiculous courier service. </p> <p> </p> <p>Oh, and when I app**** for my credit card, the guys said it would take 2-3 working days before I have it. It was personalised the next day (I got an sms) but from there it has been more dan 2-3 working days.</p> <p> </p> <p>Get someone of Mr D courier to phone me - Ref ********** 7</p> <p> </p>