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nettosmith N

1 reviews | Active since Jul 2016

13 Nov 2017, 16:26

WHY DO SHARE MY PERSONAL INFORMATION WITH 3RD PARTIES, WITHOUT MY CONSENT

JUST GOT AVERY DISTURBING CALL FROM A LADY BY THE NAME OF GIFT FOX THAT WORKS FOR COMPANY CALLED O’KEEFFE AND SWARTZ, SHE CLAIMED THAT SHE IS CALLING ME ON BEHALF OF FNB, AND SHE HAD ALL MY PERSONAL INFORMATION AND MY CREDIT PROFILE AT FNB. THEY WERE OFFERING TO INSURE SOME OF MY CREDIT THAT I HAVE WITH FNB, THEY ACTUALLY NAMED THE PRODUCT I HAVE WITH FNB, AND WHEN I ASKED THE LADY HOW SHE OBTAINED MY PERSONAL DETAILS SHE SAID THAT SHE WAS CALLING ME ON BEHALF OF FNB, BUT WHAT I REMEMBER IS THAT I HAVE AGREEMENTS WITH FNB AND NOT O’KEEFFE AND SWARTZ. OKEEFFE AND SWARTZ ARE BASED IN RANDBURG 318 HILLVIEW BLDG, OAK AVE. I NEVER GAVE FNB PERMISSION TO SHARE MY PERSONEL INFORMATION WITH ANY 3RD PARTY WITHOUT MY CONSENT. THIS IS IN CONTRAVENTION OF THE POPI ACT, I GOING TO REPORT FNB AND I WILL GOING TO THE RADIO TO MAKE PEOPL AWARE OF THE THIS. THIS ****, WHY WOULD YOU SHARE MY PERSONAL INFORMATION WITH 3RD PARTIES. I NEVER GAVE FNB PERMISSION TO DO SO.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Nov 2017, 16:45
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)