Why do I pay for Private Banking?

<p>I have spent the best part of the day trying to replace a lost credit card - a pretty routine transaction I thought. In spite of being a private client, with a 'dedicated banker' I have not been able to get anyone to help me. It is not possible to do this online, even though while waiting on the interminable call centre line, you are admonished for not doing everything digitally!</p> <p>After several calls to my 'dedicated banker' - no answer, I get to speak to a human at last to be told i am the wrong segment. Eventually i get someone who is willing to help but their computer is 'playing up'. </p> <p> They never called me back despite promises. Pathetic FNB. </p>