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mH
michelle H

1 reviews | Active since Dec 2012

01 Nov 2017, 08:31

Why do I only get feedback when I post a review????

See automated response on the 18th of October 2017 and I am still waiting? How is it possible that you offer a service like this and cannot keep up with your SLOGAN of HOW CAN WE HELP YOU or maybe it has changed to HOW CAN WE NOT HELP YOU...because I am still waiting to be helped.

Dear Michelle

Thank you for your message received on 2017-10-18 at 08:37:51. Your message has been forwarded to the Private Clients Service Suite who will be in contact with you, on your Private Banker's behalf, within the next 24 hours.

Alternatively, you can contact the Private Clients Service Suite directly for immediate assistance with your day-to-day transactional banking needs. This service is available to you 24/7 via telephone or email.

Private Clients Service Suite details: Tel: ********** Email: **********

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2017, 08:55
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

mH
michelle H's update01 Nov 2017, 12:15
Reviewer Update
Dear Naomi Thanks for the prompt response. I am just flabbergasted that I have to take the route of writing a bad review to get the service that FNB promises. It is a waste of time and even more so now that I am not in South Africa anymore.
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2017, 16:58
Official

Good day Michelle,

Thank you for bringing this matter to our attention.

I am disappointed to hear about your experience and lack of service received.

However I have reviewed your complaint and noted that the issue was regarding your inContact messages.

Please advise if the matter has been resolved.

I really do apologise for the frustration and inconvenience caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

mH
michelle H's update03 Nov 2017, 06:32
Reviewer Update
Dear Naomi I was contacted on the day of your response but sadly no resolution yet. I was put through to the Incontact Division, they could not assist me apparently and then I was disconnected. Since then NOTHING, no follow up and clearly a situation of FNB just don't give a damn attitude.