HS
HIshaam S

1 reviews | Active since Dec 2015

01 Dec 2015, 16:16

Why do i have to suffer

RE:- ***<br> Called Contact centre at 15:40 on 01 December 2015 <br> <br> To report frtaudulent activity on my cheaque account <br> a purchase of :<br> R6 000 was used at Jet burgersfort ( even though i have my card in front of me ) and i recieved a notification <br> i went trough all the admin with the call centre agent and got a reference <br> <br> i was then told that it would take 7 - 10 days to get my money back <br> in the meantime all debits that will bounce is my problem and no one can assist other than sending me a form to complete <br> <br> i was very understanding , as these things happen <br> but quickly got really annoyed when i was told i had to wait 2 weeks for my own money<br> <br> Guess what ? your bank will take your money , upgrade you to Platinum ( to charge you more ) <br> but when you get \hacked"everyone washes their hands <br> <br> VERY DISSAPOINTED """

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2015, 08:45
Official
Hello HS5108,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 825260.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)