Why didn't I change to FNB sooner

To Whom it may concern,<br> <br> I have being with another bank for more than 22 years, my bond, cars etc was with them. When one is in a situation of not wanting to change because of formality of how things have just run over the years. It then becomes an open and shut case when you receive service like this.<br> <br> Life is so busy these days that people always comment on the bad and never compliment the good. We are always under pressure to perform at work.<br> I would like to personally thank Sonia de la Cruz for the great service. I found her very informative and helpful as to what I was looking for in a bank. I didn't want to email my private information off our work system so I decided to go into the Willowbridge Branch. There I was welcomed by Amelia, she helped me promptly, sending all the documentation off to Sonia.<br> Only once you see how an individual is treated at FNB you realise what you have being missing out on all these years. Keep up the excellent work. My new Home. :) <br> <br> Regards<br> <br> Kevin Schwartz