1 reviews | Active since Sept 2018
Why did u upgrade my zero business acc to Gold without my permission???? And why is my sons fnby account still not done with this fica compliance ????
I have always been on business account which is a zero account with no monthly fees !!( I logged a query last week ref no R***(when will u action this??????? — so fnb decided in their own , without talking to me, without my approval to change my account from a zero Acount to a Gold business account!!! What the hell for ??????? And boom started charging me R89 account fee on the 3 dec 2024, I saw this as I was going through my account and I enquired !! So who authorised you to upgrade my account to Gold???? I want this changed back to zero business account asap !! And you reverse that R89 bank charge asap!!!!!!! And stop doing as you please in my account!!
Make sure I’m back on the solopreneur rewards bundle too!! And make sure you give my rewards (data/minutes and whatever else) for November and December 2024 because as a result of you changing my account to Gold business account I now didn’t get this rewards!!! Unacceptable - the account in question is the one ending with 19745!! Reverse the R89, downgrade my account back to zero business and give me my rewards for Nov and Dec 2024!! And put me back to solopreneur bundle and stop doing whatever makes u happy with my account without my approval
Also make sure my sons account has the Fixa compliance completed cause I have send you the correct details and all documents but you keep asking me for the same thing over and over !!!! Now u send me an email telling me my daughter’s account is now sorted!! But why cause the account in question that needs fica compliance is the fnby account that belongs to my son, account ending with 42322 I send u his birth certificate and all docs u needed so why the hell are u referring to my other child’s account in the email??? Are you people sleeping there or what ?? Please catch a wake up cause honestly you are getting into my nerves daily
So all the above asap !!! I’m tired of complaining weekly !!
Shanice said she tried contacting the person who changed my account to hold business but can’t get hold of this person and they will call me- so they can explain why they moved my account to gold business- cause I did not give anyone authority to do, and nobody talked to me about this!!!
All this has messed up things for me- I have a solopreneur bundle on this account with eBucks meaning both my personal and business account had one eBucks account!! Now you have separated this eBucks account and I’m not happy!!!
Put back my account as it was and put me back on solopreneur eBucks !!
I’m so tired of Fnb, I have started moving my accounts but by bit to Discovery , I still have some loyalty for FNb and the love hence I’m still here but Lord each day u give me more reasons to just leave completely !!!
Also , everyday u send me tons of emails about fica compliance for my kids account yet I’ve been sending I the required docs since November, each time u email I resend but u don’t get tired , u can’t open the attachments why??? I phoned in now and spoke to Val who did the compliance, so what were u waiting for since November??? U have the documents but u keep asking me for the same thing everyday !!!! How frustrating is this ?????
I’m tired of all this - just get your acts together please- I do not have time in my day to go back and forth with FNB
Stop doing as u please with any of my accounts please without my permission!!!!!! Fix this account and put it back in zero Businesd account, that’s what I app**** for, if I needed a gold business account I would ask for it myself, who gives you the right to change my accounts without talking to me first ????? Stop it
Shanice said she tried contacting the person who changed my account to hold business but can’t get hold of this person and they will call me- so they can explain why they moved my account to gold business- cause I did not give anyone authority to do, and nobody talked to me about this!!!
All this has messed up things for me- I have a solopreneur bundle on this account with eBucks meaning both my personal and business account had one eBucks account!! Now you have separated this eBucks account and I’m not happy!!!
Put back my account as it was and put me back on solopreneur eBucks !!
I’m so tired of Fnb, I have started moving my accounts but by bit to Discovery , I still have some loyalty for FNb and the love hence I’m still here but Lord each day u give me more reasons to just leave completely !!!
Also , everyday u send me tons of emails about fica compliance for my kids account yet I’ve been sending I the required docs since November, each time u email I resend but u don’t get tired , u can’t open the attachments why??? I phoned in now and spoke to Val who did the compliance, so what were u waiting for since November??? U have the documents but u keep asking me for the same thing everyday !!!! How frustrating is this ?????
I’m tired of all this - just get your acts together please- I do not have time in my day to go back and forth with FNB
Stop doing as u please with any of my accounts please without my permission!!!!!! Fix this account and put it back in zero Businesd account, that’s what I app**** for, if I needed a gold business account I would ask for it myself, who gives you the right to change my accounts without talking to me first ????? Stop it